It is possible that you are not logged into your account and only using the free mode or that you are logged into the incorrect account.
To solve this, please make sure to log out of your current account and log in again.
You can also make sure that you are logged into the correct account by going to your Profile > Profile settings within the Synctuition app.
If you are still having issues, please reach out to us through our contact page: https://synctuition.com/web/contact-us/
Article is closed for comments.