By purchasing a gift card, it will not automatically apply to your account. You have to activate the code via our webpage.
Have you received the email confirmation of the purchase? If not, please check your spam folder. Once you have it, you can activate it on our webpage (https://app.synctuition.com/activate-gift-card).
If you are having difficulties, please reach out to our Customer Support Heroes with this link:https://synctuition.com/web/contact-us/