This usually happens because of poor internet connectivity. In order to fix the problem, download each track you want to listen to. Please note that when your internet connection is interrupted during the initial download or phone memory is low, the downloaded track may be unplayable. If that happens, simply delete the journey from the App (Profile > Application Settings > Manage Storage) and re-download for offline use.
If you are listening online through the website player and have the same problem, please try the
- Please refresh the page.
- Log out of your Synctuition Account and logging back in.
- Use a different browser such as Google Chrome, Safari, or Firefox.
- Click on this link: https://app.synctuition.com/ instead of using the link in your email.
If you are still having issues, do not hesitate to reach out to our Customer Support Heroes with this link: https://synctuition.com/web/contact-us/ 🔧
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